Use this link: File A Complaint
Call 811 or 800-342-1585 or use the easy Webticket entry. Need some help on the Webticket entry? Try our Online Locate Request Guides, or give us a call. We’ll be happy to walk you through it!
If you have an Exactix Account with Member permissions, you can manually update the locate status of a ticket directly to the ticket in Exactix. You can also automate your status updates through your existing ticket management software via API (documentation provided upon request)
You can upload SHP files directly via your Exactix Member profile or provide map data directly to Digline’s Database Department via webmaps@digline.com or Contact us
Contact someone in Administration via Contact Us or fill out and send in the Member Contact Information Sheet
There are two methods of running/receiving ticket data reports:
- You can sign up for our Weekly/Monthly custom ticket reporting (Single Annual Subscription per Member) to be sent ticket data directly to your email
- You can manually export ticket data based on your “View” and “Filter” criteria set in any ticket List available on your Exactix profile. Reach out to Digline’s Database Department via webmaps@digline.com or Contact Us to schedule training
Contact someone in Administration Contact Us
Positive Response is any method of communication used to relay to the locate requester the status of the utility locate, including leaving marks on site, email, phone call, or posting the ticket status on Digline’s Exactix portal. There is no additional cost to get setup to provide positive response with Digline
