DIGLINE, Inc. is the one-number, centralized call center that covers 39 of Idaho’s 44 counties in the Call Before You Dig process. We receive calls 24 hours a day, seven days a week, including holidays. We assist you in locating buried utilities that may interfere with your excavation project. Whether you are planting a tree or installing a sprinkler system, fence, or patio, knowing ahead of time where the utilities are on your property will protect you and your vital utility services.
This is a FREE service provided by your utilities.
Any operation in which earth, rock, or other material in the ground is moved or otherwise displaced by any means including, but not limited to, explosives
Any person who engages directly in excavation
Call 811 or 800-342-1585 or use the easy Webticket entry. Need some help on the Webticket entry? Try our Online Locate Request Guides, or give us a call. We’ll be happy to walk you through it!
Just take a look at the Homeowner’s Guide
You should call at least 2 business days but no more than 10 business days, excluding weekends and legal holidays, before starting your digging project. Locate requests received on legal holidays, weekends or after 5 p.m. on weekdays are processed on the next business day
Any day other than Saturday, Sunday, or a legal, local, state, or federal holiday
Any excavation involving nonmechanized tools or equipment that when used properly will not damage underground facilities. Hand digging includes, but is not limited to, hand shovel digging, manual posthole digging, vacuum excavation, and soft digging
In addition to flags or paint marking their lines, some utility companies will leave a door hanger, but they are not required to
Utility companies are responsible to mark their own lines. Keep in mind that companies often hire locating services to mark the lines for them
A tolerance or buffer zone extends 24 inches from each side of the utility line markings. If you must dig within this zone, use hand tools and exercise extreme caution
Private utilities are owned by the owner of a property and will not be marked with your request. These can include water and sewer laterals, power to a detached garage, sprinkler/irrigation systems, lines connected to a propane tank or septic system, etc. There may be private utilities within your dig area. It is your responsibility to have private facilities marked. For more information or a list of private locating companies, visit our Private Lines and Private Line Locators page
By not calling, you risk serious injury or even death, as well as property or environmental damage, explosion or fire and power or utilities services interruptions. Remember, even if your digging project is small, it’s always best to call! There could also be a complaint filed w/State of Idaho, and you could be charged for the cost of repairs
NO! By statute, it is the contractor or excavator’s responsibility to call Digline, even if digging on private property.
There is no fee to have your lines marked. However, if you have privately owned lines (i.e. lines that you or a contractor installed on your property, such as invisible fencing, sprinkler systems and well and septic systems), it is your responsibility to contact a private locating service to mark those lines. For a list of private line locators visit our Private Lines and Private Line Locators page. Keep in mind that fees for this service vary
There is no need for you to be present unless you need to restrain pets or grant the locator access to your property
The depth of buried facilities is never guaranteed, and no indication of depth can be given or indicated. Ongoing changes to the surface of the earth, naturally or otherwise, continually change the depth of the buried facilities. For example, it’s possible for a facility that was originally installed several feet underground to be only a few feet – or inches – beneath the surface because of erosion, grading or other factors. For this reason, always use caution when digging
It could be possible that you only have public facilities running in that area of your yard. Remember, that member utilities only mark the facilities they own. Private utilities are the homeowner’s responsibility
Consider moving your project to avoid buried facilities. If you must dig within the tolerance zone, use increased precaution to protect the underground facilities
Each notified utility is responsible for marking their underground facilities. Digline is a notification center and does not do any actual locates out in the field
